Terms of Use

1. Use of This Website

By accessing this website or placing an order, you agree to use the website only for lawful purposes and in accordance with these Terms of Use.

2. Customer Accounts

Creating an account is optional unless otherwise stated. Registered customers can save account information for faster checkout and review orders associated with their account.

You are responsible for providing accurate account information and maintaining the confidentiality of your login credentials.

3. Guest Orders

Customers may place an order without registering an account. Guest customers must provide the information required during checkout so that the order can be processed.

4. Menu and Availability

Menu sets, dishes and other products shown on this website are subject to availability. Where necessary, Straits Catering may contact the customer if changes are required because of product or ingredient availability.

5. Order Information

Customers are responsible for checking all order information before confirmation, including the selected menu, dishes, number of pax, billing information, delivery or collection option, date, time and contact details.

6. Prices, GST and Delivery

Prices displayed on the website are calculated according to the selected menu and quantity.

GST and delivery fees, where applicable, will be shown in the order summary before the customer confirms the order.

Self-collection orders do not incur a delivery fee unless otherwise stated.

7. Payment

Customers must follow the payment instructions provided during the ordering process or by Straits Catering.

An order may remain unpaid or pending until the required payment has been received and verified.

8. Delivery and Self-Collection

Customers must provide accurate delivery and contact information. Delivery timing may be affected by traffic, weather, access restrictions or other circumstances outside reasonable control.

For self-collection orders, customers are responsible for collecting the order from the location and within the collection arrangement provided by Straits Catering.

9. Changes and Cancellations

Requests to change or cancel an order should be made as early as possible. Whether a change or cancellation can be accepted may depend on the order status, preparation schedule and other operational considerations.

10. Food Allergies and Dietary Requirements

Customers should inform Straits Catering of relevant dietary requirements or food allergies before the order is confirmed.

Customers should not assume that a dish is free from a particular allergen unless this has been expressly confirmed.

11. Website Content

Information, images, menu descriptions and other website content are provided for general reference and may be updated from time to time.

12. Limitation of Use

You must not misuse this website, interfere with its operation, attempt unauthorised access or use the website in a way that could damage the service or affect other users.

13. Updates to These Terms

These Terms of Use may be updated from time to time. The latest version will be published on this page.